Frequently Asked Questions About Online Casinos
This page includes the most frequently asked questions players submit to our customer support team about online casinos. Each answer has been reviewed by our experts to help resolve the most common issues our players face daily. If you require further information about anything you may encounter, please contact our call centre at any time.
Questions Concerning Our Players in Egypt
How can I deposit funds into a casino account in Egypt?
You can deposit funds into your personal online casino account using e-wallets and cryptocurrencies.
How can I withdraw funds from my account and what are the withdrawal limits in Egypt?
Depending on the payment methods you use, the procedures and limits may vary. E-wallets:
- The minimum amount you can withdraw is 500. You cannot withdraw less than this limit.
- The maximum amount you can withdraw is 15,000.
Cryptocurrencies:
- The minimum withdrawal to a TRC20 wallet is $20.
- The minimum withdrawal to an ERC20 wallet is $50.
Please note that withdrawals may take between 1 and 3 business days.
What procedure do I need to complete to verify my casino account in Egypt?
You must submit a copy of the following documents:
- Government-issued identity card (front and back)
- A personal photo showing your ID card
Questions Regarding Our Players in the UAE, Bahrain, Jordan, Kuwait, Qatar, and Saudi Arabia
How can I verify my casino account?
Here are the steps you need to complete to verify your account:
- Provide a copy of your government-issued identity card (front and back).
- Please provide a copy of the bank card used for the deposit.
- Provide a personal photo of yourself holding your bank card. Make sure your name and the expiry date are visible, along with the first six and last four digits of your card number.
- Provide a personal photo you take with your ID in your hand.
- Write the following text on a piece of paper: "I have made a deposit at YYY Casino" and today's date.
- Place your bank card below this statement, take a picture of it, and send it to me.
This will allow you to withdraw funds from your online casino account.
Frequently Asked Questions About Online Casinos
Are casino bonuses available?
Yes, they are. We offer the best casino bonuses you can find, including:
- Get a 10% bonus if you deposit using MuchBetter
- Get a 10% bonus if you deposit using cryptocurrency.
Note: You must select the bonus within a few seconds.
What bonus can I claim on my first deposit?
You can claim a generous 100% bonus on your first deposit, up to a total of $2,200, regardless of the deposit method you use. For example, if you deposit $300, you will receive an additional $300 in bonus funds. Please note that this bonus only applies to your first deposit.
What payment methods can I use to deposit?
You can use the following deposit methods to fund your account:
- Visa and Mastercard
- MuchBetter app
- Prepaid vouchers
- CashtoCode
- Digital currencies
What payment methods can I use for withdrawals? What are the limits?
You can withdraw funds from your casino accounts using the following payment methods:
- MuchBetter app: The minimum withdrawal amount is $500, and the maximum is $10,000.
-
Cryptocurrencies: You can withdraw using:
- TRC20 wallet with at least $20
- ERC20 wallet with a minimum balance of $50
Please note that withdrawals may take up to 3 business days to complete.
How can I check the status of my withdrawal?
Once you submit your withdrawal request, the finance department will be notified. It takes between 24 and 72 hours (1 to 3 days) to process the withdrawal. You will be notified as soon as it is complete.